What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:
⦁ Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
⦁ Self-regulation – of emotions, standards of honesty, and adaptability.
⦁ Motivation – drive to achieve goals, commitment, and initiative.
⦁ Empathy – high sense of diversity, compassion, and is driven to assist others.
⦁ Social Skills – skills in conflict management, communication, and leadership.
What you'll learn
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Define and practice the areas of emotional intelligence in the workplace.
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Identify and control your emotions.
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Successfully communicate and maintain relationships with others.
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Identify nonverbal communication and consider this information when engaging.
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Successfully execute conflict resolution and overcome other obstacles in the workplace.
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Exhibit empathy and reverence for others.
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Identify anxious and stressful emotions and better control these negative emotions.